Privacy

Delivery Information

We are one of the largest and cheap online printing company in Ireland which provides free delivery for all printing orders in Ireland. We use reputable carriers to deliver all our goods on a next working day basis.

If you require special delivery instructions, or need to ship to anywhere outside Ireland, please contact us to make the appropriate arrangements.

Our carrier aim to deliver on time, however, we cannot be held responsible for failed deliveries or any losses incurred, after goods have left our premises for delivery by a third party. The carriers are fully insured to cover losses but this issue must be addressed with the carrier directly.

Privacy Policy

Your privacy, and the privacy of all users of www.ebenezerprinters.com is of the highest priority. This privacy statement explains what information we gather from you, how it may be used by us and how it is protected. If you have any questions, please contact us.

In order to operate the online payment service and to reduce the risk of fraud, we, Ebenezer Advertising Solutions, the data controller, must ask you to provide us information regarding your name and address and your credit or debit card. By consenting to, and agreeing the terms of, the Privacy Policy, you also expressly consent and agree to us processing your data in order to collect payment. Ebenezer Advertising Solutions takes the privacy of your personal information very seriously. We will NOT retain any of your credit or debit card information. We retain your name and address on our database for our internal use, however, we will NOT sell or rent your personally identifiable information or a list of our customers to third party.

If you request information from www.ebenezerprinters.com or through our on line forms, we ask for and store the business-related information you provide (such as name, email, corporate profile, etc.). The information you provide will be kept confidential and used to support your customer relationship with Ebenezer. Among other things, we want to help you quickly find information on ebenezerprinters.com and alert you to product upgrades, special offers, updated information and other new products and services from ebenezerprinters.com. Agents or contractors of ebenezerprinters.com who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for ebenezerprinters.com. Ebenezer advertisement solution may enhance or merge your information collected at its site with data from third parties for purposes of marketing products or services to you.

We also collect information through the use of cookies. Cookies are small pieces of data, or data files, which are sent by a web site to your web browser and are stored on your computer. We primarily use "cookies" to help us determine which service and support information is appropriate to your machine and to maintain your shopping experience in our online store. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using www.ebenezerprinters.com. Ebenezer advertisement solution has no desire or intent to infringe on your privacy while using the www.ebenezerprinters.com website.

In addition, Ebenezer advertisement solution may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation, and other legal action or if Ebenezer advertisement solution reasonably believes it is necessary to do so to protect Ebenezer advertisement solution, its customers, or the public.

Periodically, we may send you information about our various products and services. Only Ebenezer advertisement solution (or agents working on behalf of Ebenezer advertisement solution under confidentiality agreements) will send you these direct mailings. If you do not want to receive such mailings, you can easily unsubscribe it.

Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of Ebenezer advertisement solution for the purpose of performing services for Ebenezer advertisement solution.

The online store at ebenezerprinters.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Ebenezer advertisement solution is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. This privacy policy applies only to www.ebenezerprinters.com. We encourage you to be aware when you are leaving our site and to read the privacy policies of each Web site you visit.

Cancellation Policy

If you wish to cancel a job, please email info@ebenezerprinters.com immediately. As all our orders are customised jobs and cannot be resold, please note, there will be a cancellation fee if the order has been plated and or printed. If the order has been printed, it will be billed in full. If the job has been plated, a fee of 90€ per plate will apply. If you believe you have been invoiced in error, please email: info@ebenezerprinters.com within 6 days of receipt of invoice.

Proof Approval and Return Policy

All jobs MUST be 'proof approved' before printing, with the exception of business cards. Ebenezer advertising solutions, does NOT offer returns because all jobs are printed to customer specifications, have been 'proof approved', and cannot be resold.

We do not offer exchanges or refunds. By placing a business card order, you are accepting that the artwork has been approved by you and we, Ebenezer Advertising solutions, do not accept responsibility for incorrect business cards. If your job is damaged, please advise us within 6 days of receipt, by emailing. The job MUST be returned to receive a credit.

PLEASE NOTE: We do not accept responsibility for any courier issues, once the job has left our premises. We will not accept LIABILITY for any consequential lose due to late delivery. Short shipments will receive a prorated credit and will not be reprinted.